Delete your data

Last updated: 15 November 2026 · Runstate Ltd, Mauritius

In short

MauText is a product of Runstate Ltd, Mauritius (BRN C26230427). To delete your data, email hello@mautext.com with the subject “Delete my data”, or use our contact form (choose Privacy or data request). If you own a MauText account you can also delete it yourself in the app. We erase an account’s data 30 days after the account is deleted, and one person’s data within 30 days of confirming the request. This page covers data held in MauText, including data that came to us through Facebook or WhatsApp. Our privacy policy explains what we collect.

How to ask

1. In the app (account owners)

• Disconnect WhatsApp: open the WhatsApp page and choose Disconnect. MauText stops using that number, asks Meta to stop sending us that account’s events (if Meta doesn’t answer, we still carry on), and erases the access token we stored for it. Messages and contacts already stored stay until you delete the account.
• Delete the account: the company owner opens Settings › Company and chooses Delete account, then types the company name and password. Access ends at once: everyone is signed out, WhatsApp numbers are disconnected and their access tokens erased, webhooks are removed, and team members who belong only to this company lose their login. The app and an email to the owners show the date your data will be erased: 30 days after you delete the account. Until that date you can write to us and we will bring the account back. After it, nothing can be restored.

If you cannot delete the account yourself, email us from the owner’s address and a MauText administrator deletes it for you, with the same 30 days.

2. By email

Write to hello@mautext.com with the subject “Delete my data”, or use our contact form (choose Privacy or data request). Write from the email address on the account and give the company name. We may ask for more proof that you are who you say, to protect the account.

3. If you are a customer of a business that uses MauText

The business controls your messages, so ask it first. You can also email us with your phone number (with the country code) and the name of the business, and we will pass your request to it and help it answer. A business can erase one person itself: in its Inbox (Delete this person’s data) or through its API. If you had replied STOP, we keep only a scrambled code of your number (never the number) so the business cannot message you again. Replying STOP to a business stops its messages.

4. Through Facebook settings

If you connected a WhatsApp account through Facebook, you can remove MauText from your business’s integrations in Facebook’s settings. That cuts MauText’s access to Meta, but it does not erase what we already hold. Facebook also tells us about the request: we record it, give you a confirmation code and show its status on this page. MauText does not store a Facebook user ID, so nothing in MauText is linked to it. To have data in a company account erased, use the steps above.

What we delete

• The company account, its team members and their sign-in details, login history and activity log.
• The WhatsApp access token, and any accounting or AI connection, with its keys.
• Conversations: messages, notes, and the names and phone numbers of the people the business talked to.
• Templates, broadcasts, invoices and reminders, shop products and orders, API keys and webhooks.
• Login code records (OTP), including phone numbers.
• Data we received from Meta about you, such as your WhatsApp number and profile name.

A person who belongs to more than one company on MauText keeps the other memberships. Only the link to the deleted company is removed.

How long it takes

• Access to the account: stops at once when the owner deletes it.
• Email requests: we confirm by email, and always within one month, as the Mauritius Data Protection Act 2017 requires.
• Erasure: an account’s data is erased 30 days after the account is deleted (the date is shown in the app and emailed). One person’s data is erased within 30 days of confirming the request; a business can do it at once from its Inbox or API.
• Backups: nightly backups are overwritten within 14 days after the erasure.

What we keep

• Records of what a client was billed and what it paid (the company name, VAT number and BRN, and its invoices and payments), for as long as Mauritian law requires accounting records to be kept.
• A log of what our staff did in the account (who, what and when, with no message content), kept for security and to prove the erasure happened.
• Records we need to settle a legal claim or to meet a legal duty. We tell you if we refuse part of a request, and why.

Invoice PDFs are never stored by MauText, so there is nothing to delete there.

WhatsApp and Meta

This page deletes data held by MauText. Meta runs WhatsApp and holds its own copies under its own terms. Messages also stay on the phones of the people who sent or received them. We can’t delete those. To manage data Meta holds, use the tools in your WhatsApp and Facebook settings and read Meta’s policies at whatsapp.com/legal/privacy-policy and facebook.com/privacy/policy.

Contact and complaints

Runstate Ltd, Mauritius · hello@mautext.com. If we don’t resolve your request, you can complain to the Data Protection Commissioner at the Data Protection Office, Ebène, Mauritius · dataprotection.govmu.org.